At Union State Bank, we are addressing the challenges of the coronavirus (COVID-19) knowing that many of our communities are being impacted. We are closely monitoring the situation, as the health and safety of our customers and staff is our top priority.
All Union State Bank locations are currently open; however, we have made the decision to take proactive and protective measures for the health and safety of our customers and employees. All Union State Bank branches have temporarily closed our lobbies to foot traffic.
We will continue to meet the needs of customers through any of our alternative financial transaction methods:
- By Appointment - Customers may schedule an appointment with our staff for specific banking needs such as accessing safe deposit boxes, or signing time-sensitive documents. To schedule an appointment with your nearest branch call toll-free 866.557.0060.
- Drive Thru – Find a complete list of drive thru banking locations here.
- Online Banking – Services are available 24/7 allowing both consumer and business customers to perform many banking functions from their home or office location. Apply online here.
- Mobile Banking – The USB Mobile App allows you to check balances, transfer funds, view transactions, and check messages. This free app is available to Union State Bank customers through the Apple App Store or on Google Play.
- Telephone Banking – Toll Free 1-800-332-1633. Obtain your account information 24/7 without a smart phone or online access.
- Mobile Deposit - You can deposit checks anywhere, anytime using the USB Mobile App when you are enrolled in Online Banking.
- Online Bill Pay – Send an online bill payment to anyone using our free online bill pay feature. Plus get 24/7 access to your payment history. Online Bill Pay requires enrollment in Union State Bank's free Online Banking program.
- E-statements - Free, fast and secure alternative to receiving paper statements.
- Online Account Opening - Open a consumer checking or savings account online now.
- Online Loan Applications - Apply online now for mortgage or consumer loans.
Our lobbies will remain closed until at least April 15th. We will continue to monitor developments around COVID-19, and will reassess the environment for the need to make any additional modifications at that time. We have enhanced cleaning measures in place, as outlined by the Centers for Disease Control's recommended guidelines, for both our branch and ATM locations. As well as additional procedures to address any potential health concerns at all staffing levels on a case-by-case basis.
Union State Bank’s history extends 111 years, over a century of serving customers through world wars, stock market crashes, dot-com and housing bubble bursts, and now a pandemic. In times of uncertainty, banks remain the safest place for your money. Union State Bank is Nationally recognized for our financial health, being named within the top 200 of more than 5,000 banks three of the past four years by DepositAccounts.com. The majority of accounts are insured through FDIC coverage. Our comprehensive Business Continuity and Emergency Preparedness Plan is in place. In addition, USB's strategically located data and call centers are fully redundant and designed to ensure you do not experience an interruption of service during this situation.
Finally, please be aware there is a great deal of misinformation regarding COVID-19 out there. E-mail, phone, and social media scams related to the virus are on the rise. Any Union State Bank updates will be officially posted on our website and social media channels. The Federal Trade Commission is providing updates regarding possible scams: https://www.consumer.ftc.gov/blog.
If you have any questions, or need assistance in any way, please do not hesitate to contact us toll-free at 866.557.0060. Your local USB branches are also here to help. Now more than ever, we are Better Together.
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